Reports to: VP of Sales & Technical
Job Summary:
A highly skilled HVAC Technical Support Specialist with a strong sales proficiency role, where you will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. HVAC Technical Support Specialist should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls, and possess a basic understanding of HVAC system design. As a Technical Support Specialist, you will be responsible for addressing incoming calls from technicians, diagnosing issues professionally and efficiently, assisting customers in the design and implementation of HVAC zoning products, and conducting training sessions for contractors and distributors to showcase the benefits of Zoning and the complete line of Arzel products.
HVAC Tech Support Specialist Qualifications:
HVAC Tech Support Specialist Daily Duties Include:
Additional HVAC Tech Support Specialist Duties:
Other duties as assigned.
Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls, and possess a basic understanding of HVAC system design.
As an HVAC Customer Support, they will be responsible for addressing incoming calls from technicians, diagnosing issues professionally and efficiently, assisting customers in the design and implementation of HVAC zoning products.
Great opportunity for an HVAC technician that is looking to make a career change but still stay in the HVAC field.
– No last-minute schedules or schedules changes. Workday schedule of 8 am to 5 pm.
– No 24 hour on call, no leaving to run calls nights and weekends.
– No more getting sent home when business is slow or working late.
– No working outside in inclement weather, freezing in the cold, working in the rain, etc.
Responsibilities
Qualifications
Requirements
Physical Requirements