Frequently Asked Questions

We recommend the HeatPumPro panel for any application with 4 zones or less. In light commercial applications up to 8 zones, the AirBoss panel is usually the perfect choice. Try our budget-friendly MPS panel for new construction or simple installations with single-stage equipment. Find more information in our blog on how to choose a panel, or in our detailed product overview video. For information on custom panels or unusual applications, ask an application question or give us a call.

Yes, you are able to add additional zones to an existing Arzel zoning system with the use of an Arzel AloneZone. However, AloneZone cannot turn the equipment on or off by itself. To satisfy a call from the panel, AloneZone piggybacks off of another zone and relies on it to communicate with the system.

All Arzel Zoning panels can easily handle up to 35 dampers. If you are considering more than that for an application, Arzel recommends you contact the technical support department at techsupport@arzelzoning.com, or ask an application question.

Yes, Arzel offers a wide assortment of specialty dampers that can be used for situations in which you do not have access to the ductwork. Learn how they work in our blog about installing dampers in existing ductwork.

While Arzel does not recommend concealing dampers behind obstructions without an access panel, Arzel offers specialty dampers for these applications. Both the EzyFit and RegiDamper can be installed directly at the register in situations where the ductwork is inaccessible. Learn more about our damper options in our blog about installing dampers in existing ductwork.

Yes, Arzel Zoning offers over 75 stock sizes and can make many additional sizes and shapes. You can order custom dampers through your local distributor. We ship custom orders from our Cleveland, OH shop, usually in 1-2 days. Call (216) 831-6068 to inquire about pricing, availability, and lead time for custom sizes.

We build most custom dampers in 1-2 days. We ship from Cleveland, OH. Call (216) 831-6068 for specific information on the damper you need and the shipping options available.

Tubing can run up to 200 feet from the panel. If an application requires you to go further, contact an Arzel technical support specialist at techsupport@arzelzoning.com for additional solutions.

Arzel’s air-driven zoning systems are uniquely designed to achieve maximum efficiency through the use of a medical-grade air pump. Unlike other brands that run on loud motors, Arzel’s zoning systems are guaranteed to fulfill your customers’ comfort expectations without bothersome noise.

Arzel dampers are among the few in the industry that include a gasket around the perimeter of the blade, which ensures a nearly airtight seal. The gasket seal is included with EzySlide, EzyFit, InsertaDamper, commercial dampers, and BalancePro dampers. Our RegiDampers are the only Arzel dampers that do not include a gasket seal, and we recommend using another option wherever possible. See our blog post to find out more about which damper to install in inaccessible ductwork.

If you’re upgrading an Arzel Zoning panel, you can keep the existing Arzel dampers in place as long as they are still working well. They will operate in the same way with the new panel.

Simple! A yellow indicator tab is located on the actuator and will be pointing to either open or closed. If the actuator is mounted inside the ductwork, the damper blade must be in sight to determine whether it is open or closed. If you suspect a damper is not working properly, see our troubleshooting guide.

Any standard 24-volt thermostat will work, including battery-powered, power stealing, hard-wired or wireless, and smart thermostats.

We offer a variety of training options including our day-long Comfort College training, on-site training at a location of your choice, free webinars, and training videos you can use at any time. For a quick demo, see our how-to videos. To get more information on the training options available, read our blog post on training opportunities at Arzel.

All Arzel products are backed by our Lifetime Parts Warranty and also our 100% Comfort Guarantee. If your customer is not happy with the system within the first year for any reason, we will gladly purchase the product back from you! Please make sure you register your installations for our lifetime warranty within 90 days of installation, and call us while you’re on site to troubleshoot any warranty issues. If you need to use the 100% Comfort Guarantee, please call us at (216) 831-6068.

Arzel Zoning offers the best technical support in the business. It is offered not only during regular business hours, but also after hours when contractors need it most. There is usually no wait time. Our regular business hours are 8:00 am – 5:00 pm EST, Monday-Friday. After-hours support is available until 9:00 pm EST on weekdays, and from 8:00 am until 9:00 pm on Saturdays and Sundays. Call 1-800-611-8312 to talk to our technical support specialists.

You can purchase Arzel Zoning products through HVAC distributors. Use our distributor locator to find a location near you.

Arzel’s zoning panels consist of an enclosure that contains a pump, control board, control solenoids and temperature/humidity sensors. Communicating with the thermostats, the control board is able to communicate with your HVAC equipment and open or close the appropriate dampers. The dampers are air-driven and change position by applying pressure or vacuum from the pump. Learn more in our Understanding Modern Pneumatic Zoning Systems blog post.

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